Delivery issuesUpdated 2 years ago
Only part of my order arrived!
If you've ordered a few products, sometimes due to weight we might send these across several separate boxes. In this case, you should be able to them listed separately in your Aus Post tracking link (look for a dropdown under the tracking showing, for example, Item 1/2 and Item 2/2). We always despatch orders with multiple cartons together, but occasionally they become separated in transit and one may arrive slightly earlier than the other. Normally the second box is only a day behind its friend!
I didn't pick up my order from the Post office in time and now its been returned.
Please contact us via the Help Desk so we can help you.
My order arrived damaged - help!
In the unlikely event your order arrives damaged or is defective, we will happily replace or refund your purchase. You also have statutory rights under Australian Consumer Law that cannot be excluded.
In the event of any issue with your order, please contact us via the Help Desk so we can help you. You can also find our refund policy here, and general terms of service here.