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Shipping options and delivery timesUpdated 2 years ago

Where do you ship?

We currently ship to Australia and New Zealand. We do not currently ship anywhere else but if you're elsewhere overseas please join our mailing list (just below) and we'll keep you 'posted'!

How long will it take to ship my order?

Once you've placed your order, we do our very best to despatch it by the following business day. Occasionally, at very busy times, we may take an extra day.

How long does shipping take?

Australian customers

We use Australia Post for all shipping. We offer free Regular shipping on all orders Australia wide, or an Express Post upgrade for $12. 

New Zealand customers

NZ customers can choose either AusPost Standard International or AusPost Express International. Shipping costs are calculated at checkout depending on the weight. 

After despatch, average transit times are:

Australia
Regular Shipping
Express Post
VIC
2-3 business days
1 business day
NSW
3-4 business days
2 business days
ACT
3-4 business days
2 business days
TAS
3-5 business days
2 business days
SA
3-5 business days
2 business days
QLD
4-6 business days
2 business days
WA
7-10 business days 
3 business days
NT
7-11 business days
3 business days



New Zealand
Standard International
Express International

5-10 business days
2-5 business days


How do I track my order?

Once you've placed your order, we'll send you a confirmation email with a link to check the status of your order. If you don't receive this - and have checked your spam folder -  please reach out via the Help Desk.  Once your order is despatched, we'll send another email along with the tracking link (usually AusPost).  Additionally, you can track the status of your order via the Helpdesk.

What if I'm not home when my order is delivered?

Australian customers have the option to select either Authority to Leave or Signature Required as a delivery preference. 'Authority to Leave' allows your parcel to be left in a safe place if you're not home. 

If you've selected 'Signature Required', you may have to go to your local post office to collect your package in the case you weren't home at the delivery time.

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